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I have accessed the test application and traced the update process. The extension is connecting to 82.196.0.62 on port 80, but times out. Below is place part of the output:
clock_gettime(CLOCK_MONOTONIC, {13265962, 41979643}) = 0
connect(4, {sa_family=AF_INET, sin_port=htons(80), sin_addr=inet_addr("82.196.0.62")}, 16) = -1 EINPROGRESS (Operation now in progress)
clock_gettime(CLOCK_MONOTONIC, {13265962, 42093684}) = 0
clock_gettime(CLOCK_MONOTONIC, {13265962, 42117944}) = 0
clock_gettime(CLOCK_MONOTONIC, {13265962, 42140773}) = 0
clock_gettime(CLOCK_MONOTONIC, {13265962, 42164851}) = 0
A few lines after this I see this error:
write(1, "{\"msg\":\"There was an error while fetching the requested url\"}", 61) = 61
munmap(0x7fed7ba1a000, 528384) = 0
setitimer(ITIMER_PROF, {it_interval={0, 0}, it_value={0, 0}}, NULL) = 0
setitimer(ITIMER_PROF, {it_interval={0, 0}, it_value={45, 0}}, NULL) = 0
The full output can be checked via the following link:
http:/I_CAN_SEND_THIS_FILE_BY_EMAIL.com/output.txt
What I would advise you is to contact the developer of the extension, provide him / her whit that output and ask for advice. Please reopen this ticket once you have his / her reply.
Best Regards,
Leonid G.
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xevedigital wrote: Hi again,
I have contacte my host and this is the answer:
The server that hosts you account is protected by a firewall. By default the outgoing connections are disabled. Only port numbers 80 and 443 are allowed. If the extension is trying to initiate an outgoing connection on some other port it will fail. What I would advise you is to contact the developer and ask for more information about the upgrade function. Please ask about the destination IP address and the port used for the connection.
Can you give me more information??
thank you
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From within your account, I am successfully establishing a connection to that IP on port 80:
Code:
xevedigi@serv01 [~]# telnet 82.196.0.62 80
Trying 82.196.0.62...
Connected to 82.196.0.62.
Escape character is '^]'.
This means that our server is not blocking the connections and the issue might be with the update service at their end. We can not resolve the issue, since it is at their end. You need to contact the support of the extension for further assistance.
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