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30 Jul 2013 03:01 #1253 by xevedigital
Hi Davide,
I have been checking this issue with my hosting provider on a test site and here is the support team reply:

I have accessed the test application and traced the update process. The extension is connecting to 82.196.0.62 on port 80, but times out. Below is place part of the output:

clock_gettime(CLOCK_MONOTONIC, {13265962, 41979643}) = 0
connect(4, {sa_family=AF_INET, sin_port=htons(80), sin_addr=inet_addr("82.196.0.62")}, 16) = -1 EINPROGRESS (Operation now in progress)
clock_gettime(CLOCK_MONOTONIC, {13265962, 42093684}) = 0
clock_gettime(CLOCK_MONOTONIC, {13265962, 42117944}) = 0
clock_gettime(CLOCK_MONOTONIC, {13265962, 42140773}) = 0
clock_gettime(CLOCK_MONOTONIC, {13265962, 42164851}) = 0

A few lines after this I see this error:

write(1, "{\"msg\":\"There was an error while fetching the requested url\"}", 61) = 61
munmap(0x7fed7ba1a000, 528384) = 0
setitimer(ITIMER_PROF, {it_interval={0, 0}, it_value={0, 0}}, NULL) = 0
setitimer(ITIMER_PROF, {it_interval={0, 0}, it_value={45, 0}}, NULL) = 0

The full output can be checked via the following link:

http:/I_CAN_SEND_THIS_FILE_BY_EMAIL.com/output.txt

What I would advise you is to contact the developer of the extension, provide him / her whit that output and ask for advice. Please reopen this ticket once you have his / her reply.

Best Regards,
Leonid G.


Let me know what you think and i will try to help to solve this issue. If you need the output.txt file i can send it by email or give you the link to the test site.

Thank you

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01 Aug 2013 18:40 #1290 by admin

xevedigital wrote: Hi again,
I have contacte my host and this is the answer:

The server that hosts you account is protected by a firewall. By default the outgoing connections are disabled. Only port numbers 80 and 443 are allowed. If the extension is trying to initiate an outgoing connection on some other port it will fail. What I would advise you is to contact the developer and ask for more information about the upgrade function. Please ask about the destination IP address and the port used for the connection.


Can you give me more information??

thank you


hi, since outgoing connections are blocked, there isn't anything that I can do. I don't know anything about the destination IP, since it's the update server of the extension that you added, so it will change from extension to extension

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01 Aug 2013 19:05 #1291 by xevedigital
Thanks for your reply. This is exactly what i said them when i read it. After that they send me what i wrote in the last post.

Are there any way where i can check how it works on another host??

Thank you for your time

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01 Aug 2013 19:13 #1292 by xevedigital
wtf, this is the new response from the support team. What can i do now?? where is the issue, server side or extension??

From within your account, I am successfully establishing a connection to that IP on port 80:

Code:
xevedigi@serv01 [~]# telnet 82.196.0.62 80
Trying 82.196.0.62...
Connected to 82.196.0.62.
Escape character is '^]'.


This means that our server is not blocking the connections and the issue might be with the update service at their end. We can not resolve the issue, since it is at their end. You need to contact the support of the extension for further assistance.


thnks

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02 Aug 2013 02:24 #1295 by xevedigital
I had installed the last version 2.1.1 where you had fixed the file name issue, but i guess it is not solved at all. Still include a score and extension at the end of the file name.

See screeshot:


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